Conflict resolution is a range of methods for alleviating or eliminating sources of conflict. Processes of conflict resolution generally include negotiation, mediation, and diplomacy. The processes of arbitration, litigation, and formal complaint processes such as ombudsman processes, are usually described with the term dispute resolution, although some refer to them as “conflict resolution” also.
Conflicts are sometimes resolved by peaceful means and sometimes by the use of some kind of show of strength. It can therefore take the form of talks, negotiations and mediation or it can be by means of boycott, picketing, strikes etc.